Get help when you need it with our Customer Support Services.
Our job doesn't stop at the point of sale, that is where it begins.
Stat Solutions' customer support team has a collective experience unrivaled in the Electronic Medical Records, Managed Services, basic tech support, and EHR Software Training in all of West Virginia. When it comes to troubleshooting problems that might arise in your daily operations, it's this experience that sets us apart from other providers. Our customer support is here to keep your medical practice moving forward, not stalled out on a technical issue.
Customer Support Highlights:
SOAPware Maintenance and Support: SOAPware Maintenance and Support includes routine software upgrades to keep you in compliance with the ever-changing government requirements, zap pesky software bugs, and free of future compatibility issues. Telephone support for SOAPware is also included with this service.
STAT Network Management:
Our Network Management Service is designed to allow us to troubleshoot problems and resolve most issues remotely. This means our technicians are not taking up valuable space in your office and creating a disruption to your work flow. It also means our clients don't have to wait for a technician to travel from point A to point B to make a 15-minute fix. Remote management provides you fast response and high uptime at a low cost.
These services include:
Network Management
Server Management
Workstation Management
Anti-virus Software including all updates
10GB of Off-site Backup space
Remote repairs
Help Desk Access
SOAPware Extended Support
SOAPware Database Management
Plus much more!
Many fixes can be made in seconds with one click!
We recommend taking a look at these resources for do-it-yourself SOAPware fixes that may be faster than a phone call.
Free Soapware Videos
Apply most recent patches to SOAPware
*Special Software Support:
Stat Solutions Clients may contact us with software questions about products purchased from other vendors. In other words, just because you didn't buy it from us, doesn't mean we won't give you first-class customer support.
Contacts
James.hall@statsolutioninc.com
Cyndee.Adkins@statsolutioninc.com
3452 Winfield Road
PO Box 803 Winfield, WV 25213
Phone 304.586.0690
Fax 304.586.0694
Call Toll Free 1.877.586.0690
SOAPware 
